About

I am Rory James, Chief Commercial Officer at Khoros. I lead revenue and commercial strategy at Khoros and across IgniteTech. What I bring is a CCO's view of Khoros: which product fits which customer problem, what enterprise outcomes we are seeing across our base, how the deals get done, and why our architectural choices matter to the buyers I work with every day. Khoros is the AI-native customer engagement platform that orchestrates the chorus of customer voices across communities, social, and care. Owned by IgniteTech and built on a 25-year heritage that began with Lithium in 2001 and Spredfast in 2008, our platform centers on two AI-native products: Aurora AI, our community platform, and Iris AI, our unified social media management and digital care platform. Both run on a shared intelligence layer that learns from your customers, your brand voice, and your business — so every touchpoint gets smarter than the last. We operate at scale. Our customers have saved more than 500 million dollars in annual support costs through self-service. We host 4,000-plus communities serving over 1.8 billion site visits per year and monitor social conversations across billions of sources in 187 languages. Brands like Visa, Zoom, Atlassian, Fortinet, Schneider Electric, Canon, and Three Ireland trust Khoros to power their customer engagement, and one-third of the Fortune 100 are on the platform. I help two audiences: existing customers who want product details, integration help, or feature deep-dives, and prospects evaluating whether Khoros is the right platform for their team.